Design is concerned with how things work, how they are controlled, and the nature of the interaction between people and technology. When done well, the results are brilliant, pleasurable products. When done badly, the products are unusable, leading to great frustration and irritation. Or they might be usable, but force us to behave the way the product wishes rather than as we wish. Norman, Don

https://dl.icdst.org/pdfs/files4/4bb8d08a9b309df7d86e62ec4056ceef.pdf

With complex devices and commercial and industrial processes, the resulting difficulties can lead to accidents, injuries, and even deaths. It is time to reverse the situation: to cast the blame upon the machines and their design. It is the machine and its design that are at fault. It is the duty of machines and those who design them to understand people. It is not our duty to understand the arbitrary, meaningless dictates of machines. Norman, Don 26.02.26

• Home
• Notebook
• Contact us

• Privacy Statement
• 

Copyleft ☠ 2026